FAQs

Who do I contact if I have a problem with shipping?

If you have a problem with your shipment, such as not receiving a package that has been marked as delivered on the tracking info provided, please contact the shipping carrier and they will be able to further assist you. We are not responsible for the delivery of packages after we ship them from our site. After ordering please make sure the address you provide is accurate. We do not reship or refund orders due to wrong addresses.

 

Is International Shipping Available?

We ship to countries worldwide as long as there is a operable shipping address. 

Some international shipments are subjected to customs fees and other fees from the countries they are being sent to. Any fees incurred are the responsibility of the buyer to pay.

 

How do I cancel an Order? 

If you want to cancel an order, it must be done within 3 hours of placing your order, since most order are started immediately after order is placed. To do so please email us at rootsofculture.info@gmail.com and let us know.

 

How do I return or exchange a product? 

All products on this site are made to order so as a result we do not accept any returns or exchanges. All sales are final so you should double check to make sure you are ordering the correct size product.

If you received a defective item, we'll gladly replace it. Defective items will be exchanged for the same type of product in the same size after a clear picture of the defect is sent to us.

 

Who do I contact if I have a problem with anything?

If you have any questions or concerns please email us at rootsofculture.info@gmail.com and a friendly staff member will get back to you within 24 hours.

 

When can I expect my order?

Orders may take up to 12 business days to arrive during high volume times, though most orders are usually shipped 3-5 days after order is placed. Total time from ordering to delivery is typically 5-7 business days.

 

What happens if my order is returned due to entering a wrong/invalid address?

Any orders that are returned to us by the mail carrier due to "invalid address" or "Undeliverable address" can be reshipped, but you will be subjected to a $7 processing and reshipment Fee.

You will have 30 days to request a reshipment from the time it is sent back to us or from the time you state did not receive. After that time your order will be added back to our store inventory and will no longer be available for you to claim

 

How should I wash my items? 

We use the latest direct-to-garment (DTG) printing technology to offer a wide variety of printable garments and design color options at an affordable price. The DTG ink in this process is different from the ink screen printers use. Keep in mind that the original manufacturer's care instructions don't take into consideration the DTG printing process.

Be wary of washing and drying on a high setting, especially when the garment is 100% cotton. High-temperature washes can fade and crack the print, and a high-temperature dryer settings can shrink the garment, as well as damage the print.
In order for you to prolong the life of your custom print, we suggest following the care instructions below:
Machine wash cold, inside-out, gentle cycle with mild detergent and similar colors. Use non-chlorine bleach, only when necessary. No fabric softeners. Tumble dry low, or hang-dry for longest life. Cool iron inside-out if necessary. Do not iron decoration. Do not dry clean.
Sublimation apparel can be washed at any temperature setting without affecting quality. But we recommend washing with like colors, as the polyester fabric may make colors run. High temperatures during washing and drying may shrink the fabric.

 

What should I do if my order was never delivered.

If you receive an email that your package has been delivered but you have not received it, then please email us and we will assist you. Any "Unreceived package" claims must be made within 30 days of the date that you were notified that it was delivered. Any claims after the 30 day period will not be accepted.

 

 

 

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